Twitter to the rescue

TY @Sprint. Happy end to my duplicate billing.

For those of you who don’t remember, I’ve had this recurring duplicate bill from Sprint for almost two years. See Do Sweat the Small Stuff with your Donors. Despite 4 calls to customer service and guarantees that “the problem is now fixed,” it never was.

Last month, a thread came up on Twitter about Sprint’s customer service. I replied with a Tweet about my duplicate bill problem. Before the end of the day, I had a direct message from Twitter asking me to contact them directly and they would resolve the problem. I did and within another day, I received a phone call from customer service letting me know that the problem was solved.

I’ve been eagerly waiting for my monthly bill to arrive (now how often does THAT happen). So, today, in the mail, there it was: ONE BILL.

I’ve got my fingers crossed that this is truly resolved. That another identical bill won’t arrive in tomorrow’s mail. But till then, here’s to the power of Twitter!!

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