Tagged customer service
Bewildering fundraising rules – again
I’m just checking my email after a busy weekend. The sun is shining and it’s a beautiful spring day so I’m chuckling rather than ranting at the email notice I received:
You may remember that I wrote in October about my attempt a few months before to get this gift of a microloan shifted directly into a donation to KIVA’s general fund. KIVA was simply unwilling to do that, preferring instead to let this money remain unused for ONE FULL YEAR until their arbitrary deadline expired, despite my attempts to have them do otherwise.
You can read the story here: Do your fundraising rules bedevil your donors?
I guess their customer service department also forgot to annotate my account noting the correspondence we had previously. By failing to pay any attention to my past history with them, KIVA has now given me a new reason to remember the frustration I had almost forgotten.
Luckily May 8th will soon be upon us and the KIVA tale will end.
13/100 Things we’ve learned: Build a culture of gratitude
When did you last receive a sincere expression of gratitude for a gift? How would you rate yourself on the gratitude scale? What could your organization do today to increase its donor gratitude quotient?