A case study: lessons from small organizations in trying to share back office

Some of the lessons we learned: 1. In the smallest organizations, capacity is in individuals and their institutional knowledge, not organizational systems. When inevitable transitions occur, built capacity can quickly be lost. Attention must be paid to building sustained people capacity somewhere in the network. Transitions often occur at a rate that prohibits capacity building. 2. Small groups need either a large organization with significant built capacity already on their team or they will need a much larger cash investment to buy what they lack.

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