From Fundraising

Board member fundraising — what they need from you

Guess what development director. Board member fundraising is hard work.

Your board members aren’t going to start fundraising just because they are now on the board. And you can’t scold them into participating.

You’ve got to treat them as the individuals they are. If you invest time in these directors, some will become strong partners with you. Others may participate around the edges. With the proper attention, all will give.

Change happens in stages

Most of us don’t leap from never doing something to suddenly being good at it. We usually need to contemplate our new role, convincing ourselves that the benefits of doing the new thing are greater than the cons of doing it. Then we need to prepare, to develop the skills we need. With those skills, then we are ready to act, taking a small step forward into doing. After that it’s practice, practice, practice. And with the right supports to enable the new thing to eventually become second nature. .

What do board members need from you?

Above all, they need to really get the need for raising money. No, not the financial statement line item. The compelling case for support they can understand in their hearts, as well as their head.   How the money links to the outcomes. You can never explain this enough.

So show them. Create the transformative experience that knocks their socks off. A day volunteering in your food pantry?  That bird banding session with your super caring staff? A special trip to capitol hill?

Help them find the large donor in themselves. Have a relationship building strategy for each board member, just like you would have a strategy for any of your prospects.

What else do they need?

On the practical side:

  • The right assignment that corresponds to their planned movement up the change ladder
  • Leadership from you, the professional
  • A menu of options from a well-developed plan
  • Personal training, coaching, encouragement
  • Logistical support
  • Your gratitude for their work
  • Celebrating their baby steps and the big ones

And for yourself… when thinking about board member fundraising, start with the willing few. Then work your way deeper into the pack.

Volunteer fundraiser commitment

I was cleaning my workshop files and found this compact, or volunteer fundraiser commitment, I created a few years ago. Feel free to share.

Here’s my volunteer fundraiser commitment.

I will:

  • discover joy in raising money for my favorite cause
  • ask, otherwise I’ll never know
  • rely on my team for advice and support
  • only volunteer for assignments I know I can complete
  • ask for help when I need it, as soon as I need it.
  • take risks and not fear failing
  • remember the words of hockey star Wayne Gretzky: You  miss 100% of the shots you never take
  • send in my notes from all of my meetings and contacts

And, above all, I’ll remember that

  • I don’t have to be perfect, I just have to start!

More reading for you

12 common mistakes fundraisers make working with board members

If fundraising is a profession, why are we so angry with our amateur board members?

Aligning donor desires to your non-capital campaign

Heavy equiment for building thingsI was asked today by a client: Can we run fundraising for investments like staff that were identified in our strategic plan? Say a “non-capital campaign?”

Yes you can. Universities and hospitals do it all the time. Their big comprehensive campaigns usually include lots of stuff like buildings and equipment. But they also don’t overlook other capacity and operating needs, like new staff or programs.

To maximize success for a campaign like this, reframe the way you talk or think about donor motivation.

To get some help here, we’ve turned to the really smart folks at the Nonprofit Finance Fund. They frame the difference in terms that create a shared vocabulary for speakers of For-profit and Nonprofit English.

For the Nonprofit Finance Fund, build money (for “philanthropic equity”) is qualitatively different from buy money (for program execution). Builders invest in your enterprise capacity, not your services.They are more likely to be interested in enabling your growth with large gifts. They may only be providing you smaller annual donations because you haven’t piqued their true interests.

Buyers pay you to provide services to others. Buyers may be willing to contribute enough, if communicated well, to cover your other operating costs (too often considered “overhead” But that’s another article). But buyers don’t provide sufficient income above current costs to finance major new initiatives.

The takeaway: recognize, as the biggest nonprofits do, that you need institution-builders as well as buyers for your services and products. Read more

Donor moment of insight: annual report lists

I am ever so thankful for a donor moment of insight.

When I’m working with a client on a strategic planning project, with their board and staff we routinely interview a selected group of stakeholders. They might be colleagues, political or government leaders, relevant businesses, funders, donors, volunteers … anyone with special insight. And it’s super great when two or more of those categories overlap.

A few days after a recent interview, I received a follow up email from a community leader-donor. They remembered something else they wanted me to share.

The donor had received the latest annual report. Like most of these reports, it included a list of donors. In this list, the organization had made a special effort to note donors who had given continuously.

Unfortunately, what was recognition for some was a rebuke for another. My donor felt hurt by not being included in this list. You see, this donor had been a donor for many long years. But, due to a few years of tight finances, there was a gap in their giving.

They were no less loyal. They started giving again when their finances improved. But that didn’t seem to matter. And now they were reconsidering future giving.

I completely sympathized. I feel this way whenever my college sends out its annual report with the same listing. Though I’ve been giving for many many years, I’ve missed a few now and then. Once I gave two gifts in the same fiscal year which knocked me out of the continuous recognition.

Think! What are you trying to accomplish with that public list of donors?

In this case, the intent was to reward some donors and inspire others to similar continuity. But it unexpectedly caused hurt feelings on the part of another long time donor.

Penelope Burk documents a number of concerns learned from donor research in her book Donor-Centered Fundraising. One that stands out are listings by gift range. A small donor might be making a huge stretch to give what they do. Yet they will never seem as valuable as those big donors for whom the gift that got them top recognition might be a drop in the bucket.

As the folks who care most about our donors, we’ll do better if we set aside convention and think of more creative ways to recognize and acknowledge our donors. The Audubon Society of Rhode Island’s complimentary membership is a good illustration of the return when you put donor needs first.

So, using that donor moment of insight shared above, here’s a simple solution:

 “Donor Since….”

 

Fundraising fundamentals by Robert Beagle

Fundraising fundamentals were the topics of the talk by Robert Beagle, the now retired VP for Advancement at the University of Rhode Island at our AFP chapter’s 2018 annual meeting. The chapter members appreciated hearing from a seasoned professional.

Here are Bob’s tips from many years of successful fundraising:

  1. Above all, relationships are at the core of fundraising. Develop trust with your donors. They want to hear from you when you aren’t asking for money. Stay in touch, stay connected.
  2. Find common ground with your donors. Get to know your donors so you understand what is important to them. Be curious about their lives and what they value.
  3. Be an effective listener. You get to know your donors by listening to them. Donors want to talk about themselves.
  4. People don’t give to your organization because you need money. Donors want to know how you are making a difference, how the community is benefiting. Donors don’t give to “losers.” Why give to the cancer center? Donors want to give to helping people live, to curing the disease.
  5. Never assume you know what a donor wants to give to. The number one mistake for many fundraisers is making decisions for their donors before you even have a conversation. Find out what your donors care about and want to give to.
  6. People don’t give to meet your goal. Why should anyone care about your goal? Bob hates appeals that are all about how much funding you need to reach the end of your fiscal year. Translate your needs into benefits and outcomes – what are you going to do with their gifts?
  7. Always remember that giving is an investment. Just like investing in stock, donors want meaningful returns. They can give for the short term and for the long term. And if their investment in you produces those returns, they’ll invest again.
  8. Be prepared to explain how your organization makes a difference. Why are you relevant? What are you doing that others aren’t? What would happen if your organization went away?  These are the fundamental components of your case for support.

 

Bob also shared that he felt that marketing studies can be very, very helpful to fundraising as a way to understand your community and donors. And that a good donor management database is an essential part of every successful fundraising program.

I’d agree. Fundraising fundamentals. And the key to success.

True gratitude

Henrietta White-Holder, Founder and CEO of Higher Ground International

We talk a lot in fundraising circles about gratitude. We hear over and over again how we need to honor all of our donors.

But then organizations revert to form and tier their gratitude based on how much money they receive. The biggest gifts get the most personalized thank yous. The biggest donors get priority mention in the annual report and appear at the top of the donor wall and are forever fixed in our minds, remembered by name and amount.

The little gift donor barely registers.

Yet that small gift may be a much bigger act of philanthropy than some of those large gifts on which you heap recognition and praise.  How often do you celebrate that small gift? Do you stop to think how much of a sacrifice that tiny amount might have been from someone of limited means or on a fixed income?

So when I saw this message bubbling with gratitude on Facebook, I knew I had to share it with you.

With the permission of its author, Henrietta White-Holder, founder and CEO of Higher Ground International, I bring you a close-up, truly authentic example of loving your donor for their act of generosity:

“Lounging around and I received a notification on my phone that someone had made a donation to HGI via our website.

“I checked, and there it was – a wonderful woman had donated $10.00 (ten dollars).

“I found it very significant and heartwarming that she would think of us in such a loving and kind way to donate what she could. It is not the amount that matter[s] but the fact that she contributed in such a thoughtful way means a LOT to us.

“Now, her generous gift of $10.00 is going to help purchase ice melt to help keep the premises of the HGI’S Rukiya Center safe!

“Oh, Happy Day! ❤”

Thank you so much, Henrie, for reminding each of us that donor love starts within our own hearts.

Fundraising in the Age of Trump

Protesters shortly after the election of Trump

Did the ACLU take your donors after the election?

One question asked of me more and more in the recent months is how the election is shaping charity. How can we, the local nonprofit doing what might be considered “non-essential” work—arts organizations, independent schools, small service organizations—compete with established national organizations that have a renewed relevance? How do we go toe to toe with the ACLU, Planned Parenthood, the International Rescue Committee?

The 2016 US President Election changed the landscape for charitable contributions. That’s an undeniable fact. It overturned established order in the United States across the board. In particular, it mobilized a groundswell of grassroots efforts. More than ever, people are putting their money into third sector solutions, looking for help in applying pressure to the public and private sectors.

So, yes, the ACLU, Planned Parenthood, the International Rescue Committee and others saw an uptick in donations in the last quarter. Often a huge increase as many donors went into emergency spending. I would not expect that to persist at quite this level for the next four years. I do think they’ll continue to have a prominent place in many donors’ minds (and their checkbooks) for that time.

You, the smaller nonprofit with a local or regional focus, may well have seen a decrease in donations at the same time those national organizations were seeing record contributions.

But did the ACLU, Planned Parenthood, and the International Rescue Committee take your donors away from you? The answer to that is, unless you provide the same services as those organizations, probably not.

Because they weren’t your donors.

A donor who, when faced with an emergency, chose to redirect their charity from a local organization they have a giving history with to a national organization they had no history with was not that local organization’s donor. Not in real, practical, terms. They were not a partner in the work. They were unconvinced by the case for support that the organization’s mission was worth funding.

It’s a mistake to view that as the success of the ACLU, or Planned Parenthood, or the International Rescue Committee in attracting those donors away.

That’s a failure in not convincing those donors to stay.

This election, and many of the donors who have been most called to action by it, put a high premium on grassroots efforts. If that’s the narrative takeaway, then how can it be that large national and international nonprofits hoovered up those donor dollars from grassroots nonprofits? If you’re a nonprofit, your job is to effect change. Your job is to overthrow the established order, to take people’s complacency with the way things are and blow it up.

The question you should ask yourself is not, “how do we compete with huge nonprofits?” The question should be, “Why is it that our donors didn’t perceive our work as vital, even in an emergency?”

Then go and tell them that you’re vital.

Because you are.

Direct mail, smiling kids photos, Arab-American founders – the fascinating fundraising of St. Jude Children’s Research Hospital

You’ve heard the advice. No happy kid photos, they raise less money than sad faces. Focus on larger gifts. Millennials don’t do mail. I heard a counter, fascinating fundraising story Friday.

It was shared by the closing keynote speaker at the 2017 Yale Philanthropy Conference .Richard Shadyac, Jr., President and CEO Of ALSAC.  ALSAC is the fundraising and awareness building organization whose sole mission is to raise funds for St. Jude Children’s Research Hospital. ALSAC provides three-quarters of the funds that support St. Jude.

With a theme of Transformation, Mr. Shadyac generously shared his story and a lot of ALSAC fundraising data that might challenge some of your assumptions.

First, a little background on ALSAC and St. Jude:

St. Jude Children’s Research Hospital was founded by Danny Thomas, an actor, comedian and star of the The Danny Thomas Show. Danny Thomas was the stage name of Amos Muzyad Yakhoob Kairouz, an American citizen of Lebanese heritage. You can read the story of St. Jude’s founding here.

When Danny Thomas founded the hospital, he didn’t want the doctors and researches to worry about raising money, which he took on as his commitment. As part of his fundraising, he approached other  Arab-Americans to give back to their adopted country. Folks came together to found ALSAC, American Lebanese Syrian Associated Charities, a 501c3 with the sole purpose of raising funds for St. Jude.

Today, the donors to ALSAC represent folks from all backgrounds. But this remarkable founding story by Arab-Americans other than Danny Thomas was unknown to me.

Bold decisions

Mr. Shadyac,whose father was the first CEO of ALSAC, said that when he took over in the 2009 as the third CEO, the recession was taking its toll on giving.

So he made some gutsy decisions.One in particular was to invest heavily in direct mail, as everyone else was pulling out due to declining returns and rising costs.  But that decision was the right one for ALSAC. Direct mail works for them, he said, including mail to millennials!

He described a data-driven department, investing in technology, donor service and research that drives their fundraising. He and his staff are driven by a passion for the mission, taking seriously the commitment they make to the children and families they serve, who pay nothing for their treatment, travel, food or housing during the 3 year average stay.

Here are the remarkable fundraising statistics:

  • ALSAC is on track to raise $1 billion (with a B) from 10 million donors this year.
  • 68% of their giving comes from households making $75,000 a year or less. If you’ve read the Gilded Giving report on the drop in giving by middle and lower income households, this statistic bucks that trend.
  • The average donation… hold on to your hat… is just $34.
  • Their biggest solicitation source is direct response, with 45% of their donations coming this way. Second biggest at 20%, is planned and major giving.

 

No pathetic children

Mr. Shadyac started his talk with a video and photos slides throughout his talk. I noticed immediately that these were upbeat images, images of  hope, caring, and even happy, smiling faces. The types of images we are cautioned not to use in acquisition mailings.

So I asked the question about the images being shared with us. Mr. Shadyac said that if you had a spectrum, with harsh images of children sick with cancer on the left, and those smiling, joyous faces on the right, their philosophy starts in the middle and runs to the right. “We are selling hope.” Not false hope, as children are still dying from cancer. But when St. Jude started most childhood cancers were death sentences. Today, that’s an 80% survival rate for cancer.  St. Jude’s shares all of its research and treatment protocols for free.

Yes, the children are bald, signaling immediately that they have cancer. But at the same time, those faces beam hope.

And one more, Mr. Shadyac wanted us to know, you’ll never see St.Jude use a child to ask for money. Never.

One more opportunity from Mr. Shadyac for you: PSAs, Public Service Announcements, are highly under-leveraged for communicating your cause.

 

 

 

Self-portrait of a donor 2016

GGifford photo Aug 2015With a challenge from the December 2016 nonprofit blog carnival, I thought I’d update my “self-portrait of a donor” from 2009 to see how my own giving might have changed since that time.

Why do I give? And why do I give to the groups I give to?

The Inventory

The top tier

Because I strongly believe that board members should make leadership gifts, it’s not surprising that the organizations on whose boards I sit are at the top of my giving. They include:

  • WaterFire Providence. WaterFire Providence jumped to the top of my giving list from 2009 when it was in tier 2. I have such profound respect for the genius and generosity of its artist creator Barnaby Evans, our dedicated board and staff team and WaterFire’s critical role in rejuvenating my hometown, Providence. So I give to this one-of-a-kind arts and community building hybrid. Not to mention that I’m vice chair of the board, we have a minimum giving commitment, and I’m making an additional pledge over five years to our growth campaign. My annual gift I pay in monthly installments.

Read more

13 Secrets of successful grant seeking

Finish lineThis week I’m teaching successful grant seeking in my Management of Cultural Institutions class at Brown University.

While perusing materials from a number of trainings  Jon and I have taught on the subject, I found a handout entitled Secrets of Successful Grant Seeking. 

You may have heard grant proposal writers say that 80% of the success in grant seeking happens before you ever lay fingers to keyboard. Just sending an out -of-the-blue proposal into cyberspace is usually like playing the lottery.

Here are a lucky 13 strategies that will help raise your potential for success.

  1. Design and implement quality programs – that’s what it’s all about, right?
  2. Cherish results and learning  – measure, evaluate, revise, adapt. Funders want to fund organizations whose work is making a difference.
  3. Build strong peer relationships and partnerships: because it’s the right thing to do and because funders often turn to them as references for your organization or proposal.
  4. Keep your promises to your funders. Most funders understand when new programs may not achieving their desired results. But they are not very tolerant when you don’t do what you said you would do, especially if you haven’t communicated with them.
  5. Engage the ultimate decision-makers at family and corporate foundations.
  6. Cultivate knowledge and relationships with your program officer.
  7. Find connections and build relationships with potential funders. Seeing is ususally better than reading.
  8. Find donor value in your programs by discovering hidden value or bundling projects for maximum impact.
  9. Speak to your funder’s world view – understand how they see the world and their theory of change.
  10. Or yes, have a theory of change that is explicit and defendable.
  11. Create newness by incorporating new issues into existing programs, offering new audiences for donor portfolios, or developing new programs from what you have learned
  12. Be a thought leader in your field and communicate like one.
  13. Think and plan ahead — grants funding cycles are long and future oriented.

And when you do get to writing your proposal, follow the funder’s required format.

What’s on your list?

Other reading:

How we got the grant – Part I

How we gpt the grant – Part II