By Gayle Gifford

The value of good process

When I’m working with boards of directors, one of the most requested changes is to help them set up a good process for recruiting new directors.

Process may be one of the most undervalued resources your organization possesses. Would you value good process more if you knew that it was truly a resource – or form of capital — available to strengthen your organization?

I may have spoken to you about my mad love affair with the work of Professor Elizabeth Castillo from Arizona State University. Professor Castillo is on a mission to have organizations begin to value all their forms of capital, not just the financial ones. And I’m one of her apostles.

We recently collaborated on a workshop for the Alliance for Nonprofit Management called Capacity building as capital building. The workshop introduced this idea of multiple forms of capital to consultants, and funders and researchers.

On the exhaustive list of 20 types of capital available to organizations that she has assembled, you’ll find this one: process.

What is capital and why is it valuable to your organization?

So what is capital and why are there so many different forms of it. One definition of capital is “any enduring asset capable of producing additional assets.” If you have money in the bank, you grow interest. Capital can accumulate.

Capital can also morph from one form to another. When you take that money in the bank and buy a building or van with it, you’ve converted it from financial capital to physical capital. Read more

A new look at recruiting your board

Are you struggling with recruiting your board of directors?  Take a look at the newest addition to our Toolbox: Recruiting your board of directors.

First, what do you want of your board members?

  1. First and foremost, to be great governors (I hope that is first). When you consider the right composition of your board to exercise its role in governance, you’ll need a mix of members demonstrating attributes such as strategists, systems thinkers, nonprofit, issue and community knowledge, diverse worldviews, wise stewards, moral and ethical folks, collegial, disciplined, and courageous, among others.
  2. Second, we have come to expect that our board members should be leadership volunteers.  As volunteers who help the organization move forward staff functions as appropriately called upon, look to recruit to the board individuals who will use their skills and connections in service to particular functions of the organization, such as government relations, or fund development, or expertise in marketing, communications or evaluation. The need for these volunteer skills is highly dependent on the number and types of professional staff in your organization and your business model.

Consider your board members as vital components of the human capital your nonprofit needs to function

So, in developing a great board, you need to consider what you have set forth in your strategic plan and what it will take to get from here to there. What is the ideal profile of the board to achieve your desired future?

Second, where can you find these folks?

I’ve written before about the benefits of keeping a running list of board members. IMHO you can’t have too many candidates to choose from. To get there, look everywhere. Start with your donors and volunteers. Consider asking for help. Read the newspaper and local (or national) magazines or other sources to find the folks that suit your profile. Leave no stone un-turned.

Share your best recruitment stories with all of us. We’d love to hear from you.

Is strategic planning dead?

Photo by Jonathan Howard.

It seems that every time we start a planning process, someone on the board or staff sends a link to an article that declares that strategic planning is dead. Too archaic. Not fast past enough. Too long a planning horizon.

Well, saying strategic planning is dead sure makes a great headline.

But, no, strategic planning is not dead.  Though we have seen plans we’d like to kill.

Can you be the master of your fate without strategy? 

Yes, your organization needs to be flexible, adaptive and responsive to changes in your environment. But that’s not an excuse for never planning.

Too many plans are heavy on the operational details, really more of a business plan that prioritize tactics for strategy.

Here are a five posts to guide your way to producing plans that matter.

1. Strategic planning is all about your thinking

Seeking out data, talking to others, grappling with questions, pursuing answers, creating frameworks, crunching numbers — that is the strategic planning. The written report is just the codification. Here are a few questions to spark your thinking.

2. Clarify your logic model

We are logic model fanatics. Well, kind of. We love them because they put down on paper all of the assumptions your organization is making about how your will create the change you want to see in the world. Surprise! You weren’t all in alignment. Now you can be.

3. Stress test your plan

We are always grateful when board members push hard on plans. What if we stress test a recent decision against the plan framework? he asked. Here’s how that worked.

4. Speaking of board members, when should they be involved?

Beginning, middle, end? All along the way? Really, there is no one right answer. Here are some ideas to help you assess what is right for you.

5. Five must haves for your strategic planning to produce action

Finally, bringing your plan to life requires more than just good thinking. Here’s what else you’ll need.

Wake up that sleepy board

Has boring put your board to sleep? Is it the arcane machinery of Roberts Rules? Pointless reports? Endless discussions? Trivial debates?

 

Dull can be dangerous when it com
es to boards.  Listless boards may be asleep at the switch when a resignation or crisis calls on them to step up and actively direct the organization. Members may snooze through information that ought to set off alarm bells.

Here are five tools you can use to help transform sleepy board meetings from ennui to engagement.

  • Move that table out of the room. Suddenly, you’re sitting in a circle with no head of the table to establish hierarchy and nothing to hide behind. If you can’t move the table, move the board members.
  • Serve food. Sharing a meal creates human connections, starts conversations and sets the mood for a great meeting.
  • Break into small groups. Especially on larger boards, many participants never say a word. You might be missing a brilliant insight.  Small group discussion helps advance board thinking as members help each other refine and develop good ideas.
  • Take notes on flip charts. Recording key points where members can see them as the meeting moves along assures board members they’ve been heard. Flip chart notes provide structure and a sense of progress through the agenda.
  • Move people around. Too many board members never get to know their board colleagues. Move table tents at each meeting. A new perspective on the meeting space may also open the door to a fresh look at the board’s business.
    You can find more great meeting techniques in our Board Toolbox. 
Or call Cause & Effect for expert design of your breakthrough board meetings. (401) 331-2272

 

Watch your board meeting seating arrangements

What are your seating arrangements? Have you thought about how far apart  your board members sit at a meeting?

I was interviewing a pretty amazing board chair on a project recently. She was telling me how much more engaged the current board was and how much they were feeling like a team.

Then she added this:

“I think some of that is because our board members are sitting around one relatively small table, unlike other boards where the table is in one giant U and people are far apart from one another. It’s harder to be separate from the rest of the group when you sit close together.”

Whack on the side of the head! I had to stop and write it down. Distance in the board room does not necessarily make the heart grow fonder!

Take note of how far apart your team is.

You’ve experienced this, I’m sure. Multiple tables are configured into a big U or rectangle, but there is great distance between the tables. While board members may be able to see each other, they are physically very far away from one another. It’s often easy to hide when you are far apart.

Of course, there are many considerations in table seating and you’ll find a lot of research on this subject. Here is some anecdotal information I’ve experienced over the years:

  • When the meeting facilitator sits at the “head of the table,” it increases their perceived authority. So if you see yourself as a collaborative leader, take a seat in the middle.
  • Folks like to sit where they sat before. So use table tents and move seating around from meeting to meeting. It encourages board members to get to know folks they don’t know as well.
  • Get everyone up to the table. It’s easy to hide in the back row and it signals distance from the rest of the group. If the table isn’t big enough, find a new space to meet. (Or maybe your board has gotten way too big).

Maybe King Arthur had the solution.. a round table.

Fundraising fundamentals by Robert Beagle

Fundraising fundamentals were the topics of the talk by Robert Beagle, the now retired VP for Advancement at the University of Rhode Island at our AFP chapter’s 2018 annual meeting. The chapter members appreciated hearing from a seasoned professional.

Here are Bob’s tips from many years of successful fundraising:

  1. Above all, relationships are at the core of fundraising. Develop trust with your donors. They want to hear from you when you aren’t asking for money. Stay in touch, stay connected.
  2. Find common ground with your donors. Get to know your donors so you understand what is important to them. Be curious about their lives and what they value.
  3. Be an effective listener. You get to know your donors by listening to them. Donors want to talk about themselves.
  4. People don’t give to your organization because you need money. Donors want to know how you are making a difference, how the community is benefiting. Donors don’t give to “losers.” Why give to the cancer center? Donors want to give to helping people live, to curing the disease.
  5. Never assume you know what a donor wants to give to. The number one mistake for many fundraisers is making decisions for their donors before you even have a conversation. Find out what your donors care about and want to give to.
  6. People don’t give to meet your goal. Why should anyone care about your goal? Bob hates appeals that are all about how much funding you need to reach the end of your fiscal year. Translate your needs into benefits and outcomes – what are you going to do with their gifts?
  7. Always remember that giving is an investment. Just like investing in stock, donors want meaningful returns. They can give for the short term and for the long term. And if their investment in you produces those returns, they’ll invest again.
  8. Be prepared to explain how your organization makes a difference. Why are you relevant? What are you doing that others aren’t? What would happen if your organization went away?  These are the fundamental components of your case for support.

 

Bob also shared that he felt that marketing studies can be very, very helpful to fundraising as a way to understand your community and donors. And that a good donor management database is an essential part of every successful fundraising program.

I’d agree. Fundraising fundamentals. And the key to success.

More on Innovation and Scaling for Impact

Thank you to the Alliance for Nonprofit Management for hosting a webinar with Christian Seelos and Johanna Mair to discuss their book Innovation and Scaling for Impact.

Innovation and Scaling for Impact won the Terry McAdam Book Award in the fall of 2018.

The pair have been studying innovation for years. When asked by a large international foundation to help them assess the capacity of NGOs for continuous innovation, they had to ask why this is even a desired goal. We all find that funders and business leaders are pushing nonprofits to “innovate” more.

Not so fast, say Seelos and Mair.

Innovation is hard.

  • Quoting James March from Stanford University: “Most new ideas are bad ideas.”
  • If your NGO expects success immediately from innovation you are likely to be frustrated. But if learning is a key objective for your attempts at innovation, you will not fail.
  • Innovation and scaling are not the same.
  • It is not innovation that creates impact, but the scaling of the innovation.
  • Understand how innovation is part of a long term strategy.
  • Push back against funders that are too focused on quick fixes and too much innovation. Help funders understand organizational realities.
  • Be a good scaler first.. stay close to the problem, fine tune it, prototype changes, assess them, keep looking for reasons why it might not work, keep your eyes open to unintended consequences, positive and negative.

Within any innovation process there are six types of uncertainties to pay attention to:

  1. Problem and context: Do you really understand your problem? Do you really understand the circumstances surrounding your problem?
  2. Solution: What resources and requirement are necessary to support any solution.
  3. Adoption: Will others take up the innovation?
  4. Consequence: What are the side effects? Are there unintended negative or positive consequences of the innovation?
  5. Identity: Perhaps the innovation is successful, but it distracts your organization from its core mission, from addressing the problem you were attempting to solve.

Try to clear the hurdles or pathologies of innovation to open possibilities in your organization:

  • Never starting
  • Managing too many bad ideas
  • Stopping too early
  • Stopping too late
  • Insufficient exploitation, e.g. not scaling and learning from the scaling.
  • Innovating again too soon.

While the examples are from South Asia, the book is worth a read for any nonprofit.

True gratitude

Henrietta White-Holder, Founder and CEO of Higher Ground International

We talk a lot in fundraising circles about gratitude. We hear over and over again how we need to honor all of our donors.

But then organizations revert to form and tier their gratitude based on how much money they receive. The biggest gifts get the most personalized thank yous. The biggest donors get priority mention in the annual report and appear at the top of the donor wall and are forever fixed in our minds, remembered by name and amount.

The little gift donor barely registers.

Yet that small gift may be a much bigger act of philanthropy than some of those large gifts on which you heap recognition and praise.  How often do you celebrate that small gift? Do you stop to think how much of a sacrifice that tiny amount might have been from someone of limited means or on a fixed income?

So when I saw this message bubbling with gratitude on Facebook, I knew I had to share it with you.

With the permission of its author, Henrietta White-Holder, founder and CEO of Higher Ground International, I bring you a close-up, truly authentic example of loving your donor for their act of generosity:

“Lounging around and I received a notification on my phone that someone had made a donation to HGI via our website.

“I checked, and there it was – a wonderful woman had donated $10.00 (ten dollars).

“I found it very significant and heartwarming that she would think of us in such a loving and kind way to donate what she could. It is not the amount that matter[s] but the fact that she contributed in such a thoughtful way means a LOT to us.

“Now, her generous gift of $10.00 is going to help purchase ice melt to help keep the premises of the HGI’S Rukiya Center safe!

“Oh, Happy Day! ❤”

Thank you so much, Henrie, for reminding each of us that donor love starts within our own hearts.

Technology-aided board meetings: A critical skill for your nonprofit board.

“Geography is an artificially constructed barrier” to recruiting and keeping great directors for your board.  “Why would you let geography stop you from your work of changing the world?”

So says Jaime Campbell, nonprofit board member, accountant and co-owner and CFO of Tier One Services LLC. 

I met Jaime when we had both responded to a  Facebook discussion where some nonprofit staff were unhappy (uneasy?) about  board meetings where everyone was not in the very same room at the same time. I asked Jaime if I might interview her about her own board and professional experiences across geographic boundaries. She graciously offered her time.

So we met face-to-face, though we sat over 1,400 miles from each other. We spoke using Zoom, Jaime from her South Florida office and I from my office in Rhode Island.

Today’s board members are on the move. And busy with other obligations.

You know how difficult it is to find meeting times that work for all. So why  make it hard for directors to participate from a distance.

National and international nonprofits have had to adapt to board members in different locations for many years. Read more

The strategy of nonprofit technology

Thank you to the Nonprofit Support Program of the Hartford Foundation for Public Giving for hosting a great workshop yesterday with Lindsay Bealko of Toolkit Consulting on the strategy of nonprofit technology.

Gayle’s photo from presentation by Toolkit Consulting.

I think it is safe to say that none of the consultants in the room needed a lot of convincing to recognize the impact of quickly shifting technology innovations on our clients. For smaller nonprofits, it’s always a challenge to keep up.

But Lindsay reminded us not to get caught in the maelstrom of products and approaches.

Focus on the strategy of your technology first!  As Lindsay said, the “so what” of technology matters — and this slide quickly illustrates what the point of using technology should be.

Can you think of an area of nonprofit functioning where technology doesn’t enhance or hold you back? I’d include finance, fundraising, program delivery, measurement and evaluation, community engagement, communications both inside and outside of your organization, media relations, revenue collection, even governance.

We found Lindsay’s 3 level framework for investment extremely compelling:

  1. Start with your basic infrastructure. Does it work? Is it secure? Do you have ongoing investments needed to stay stable. Then,
  2. Integrate technology to enhance your service delivery. Then, if you have the bandwidth,
  3. Innovate. How can technology to create greater impact for your mission?

Beware our clients! We’ll be ramping up attention to technology in our strategic planning work. It’s always been included, especially as we do fundraising planning, but we are going to push you harder in this area of  your strategy and planning.

Many kudos once again to NSP for not only hosting this workshop for consultants, but for providing nonprofits in the Greater Hartford area with the funding and technical consulting to assess their technology needs and develop strategic technology plans.